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The Failure Effect
by
Robert Apelgren, CMRP
The failures of equipment and processes have many
different effects that can plague a company. Far too often in
reliability analysis some of the effects go unnoticed or
unidentified due to their inconsistent and less obvious nature
in comparison with downtime. Breaks in rhythm and production
cycle are the first of these effects. The second group of
failure effects is the quality issues that can develop from
changes or stoppage in the system induced by failures. The
final effect that will be discussed is the morale of the
workforce that has to deal with the failures.
Many times during reliability and production analysis
the simple question is: “What is the cost of downtime and part
replacement?” Companies generally have a cost of downtime based
on the total fixed and variable cost per part, number of parts
produced in set amount of time, and potential profit from
selling the parts. Most of the time this is a very sound
practice for determining failure costs. However, in some
applications this practice can be an over simplification of the
true cost of the failures. Understanding of the process and how
it works will greatly increase the chances of realizing the true
effects of failures. There are many cases where the standard
production line worker or maintenance technician and in some
cases even the management do not see or understand these effects
and therefore miss the costs involved.
Breaks in Rhythm and Production Cycle
Lean organizations rely on tight schedules and
efficiency that can be thrown into chaos with downtime or breaks
in production time. These breaks in rhythm can affect a process
just like a marathon runner tripping or a drag racer
miss-shifting. Takt time is the time it takes to complete a
product. The Takt time is based on the demand for the product
and normally does not change unless demand increases or
decreases. Once an interruption is introduced into the
production process there has to be a reaction to this
interruption that gets the system back up to speed. Depending
on the amount of downtime that reaction could be over-run,
alternate production (standby systems), and outsourcing.
Breaks in rhythm can be dealt with in a couple of
different ways. First, with the proper planning and scheduling
helps minimize the over-run or other effects. The planning can
help shorten the length of time it takes to recover from breaks
in rhythm and enable the process to get back on track quicker.
Reducing the stoppage of the process means a quicker return to
pace. Also, the proper training and management in regards to
the process breaks can help reduce the stoppage and improve the
reaction to the downtime. Proactive management helps reduce the
fire-fighting mentality and helps move the process along in an
orderly manner. The key is to reduce the time the system is
down. This is something that any good company is already
attempting.
Quality Issues
Quality issues can be introduced in to products during
failure downtimes. Some processes have specific time
requirements or single pass requirements. Any failures in these
types of processes can create scrap or possible rework. These
processes can be very industry specific and not readily apparent
to the average person. In some cases the organization has to
sample products after restart to ensure the quality is within
limits. The costs involved with increasing the sampling rate
alone can easily go unnoticed. The other problem is that
defective products might get shipped out incurring extra cost
for return and replacement to the customer.
Morale
Morale is the final item but can be one of the most
devastating effects to the operation and maintenance of assets.
Failures can be cost effective based on the business case
analysis of the cost of run to failure and the cost of an
effective preventive maintenance task. The one problem is that
too many failures can reduce the morale and create unrest and
disappointment with the workforce. Far too often maintainers
and operators can be heard complaining about certain assets
failing too often and causing interruptions in the process.
These interruptions can be small in duration and might not have
much of an effect on the bottom line but can be a thorn in the
side when it comes to attitude and pride.
The best way to combat the low morale effect in the
process is to maintain a proactive atmosphere. A proactive
atmosphere is a combination of attitude, training, and tools.
Attitude is the most important part due to the effect is has on
the other two items. Training and tools will not be effective
if the attitude of the personnel is not proactive. Training
will enable proactive personnel to better employ the tools and
to react more efficiently when a failure does happen. Finally,
the tools will help maintain a proactive atmosphere by
demonstrating the commitment by a company to provide the
necessary means to combat failures. All of these items work
together effectively but reducing any one of these reduces the
capabilities of the other items.
Conclusion
Failure effects can be assessed in many ways but the
important thing is that all of the effects are addressed to
properly analyze the cost of downtime and failures. Breaks in
rhythm, quality issues, and morale all have a toll on the cost
of downtime and the bottom line. The combination of various
process improvement programs can also help with the development
of the proactive nature of the workforce and provide some of the
tools to use. Management has to foster the attitude in which
the workforce needs to be proactive. The proper analysis of the
failure effects will produce effective procedures and
maintenance to reduce the costs of the failures.
Robert Apelgren is a Reliability Engineer with Anteon
Corporation. He received his BS in Industrial Technology from
Roger Williams University and an MBA from the University of
Phoenix. He is a Certified Maintenance and Reliability
Professional and a member of the SMRP Best Practices Committee.
He has 14 years of maintenance experience as a technician,
supervisor, coordinator, consultant, and trainer.
Contact Information
Robert Apelgren, CMRP
Reliability Engineer
Anteon Corporation
Phone: (904)573-7873
Mobile: (904)476-9184
rapelgren@anteon.com
Website: www.anteon.com
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