- Course
Creation and Delivery
This
can be a very laborious time. Requiring time for creation and review
of the courses themselves, scheduling of time for each of the
participants to attend and to be tested as well as scheduling a review
period after they have been required to use the skills for a short
time. In the review period there will be a great deal more information
required by the users, as they are now familiar with the system and
concepts that they were originally taught.
Another
approach, which builds on the approach above, is to use key users as
training people. In this example the key users will best be described
as the system administrators. Those people who will be the ultimate
owners of the system for a given area or department. This has the
added benefit of early transition of ownership from the original
trainers, possibly representing the contractor or system, to the end
users through a stepped progression.
Whatever
approach is taken it needs to be remembered that without a full and
thorough training program no system will live long past the “Program
of the Month” status and will ultimately disappoint in terms of realized
versus proposed gains.
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