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Benchmarking Best Practices for Maintenance Management Survey Results
By Terry Wireman and Terrence O'Hanlon 

Throughout 2004 and 2005, Terry Wireman and Terrence O'Hanlon established a series of online maintenance benchmarking surveys to identify best practices  using a comparative benchmarking method.  This 16 part survey focuses on universal elements of maintenance management and does not attempt to segment by industry type or size.  This iPresentation runs for 36 minutes.


Maintenance Metrics Training

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Maintenance books, tapes & CD's

Articles & Excerpts

How High, How Far and How Fast  -- Assess Your Organization
What is the actual added value of maintenance?
Beware of phantom savings
Measuring Maintenance Effectiveness: The Bulls and the Bears
Getting Back to Basics Through Benchmarking and KPI Analysis
The Managing System: How to Get Your Dreams to Work
Reliability Program Scorecard
Quick tips for understanding and implementing Key Performance Indicators immediately!
Techniques for applying Leading or Lagging metrics immediately!
Developing Performance Indicators for Managing Maintenance Chapter 1 (1.4 Meg PDF)
An Introduction to “The Maintenance Scorecard” by Daryl Mather

The Maintenance Scorecard is the first book to seriously tackle the issue of aligning asset management with other areas of corporate activity. This is a particularly relevant topic given the growing importance of the area as a source of strategic advantages and as a centre for risk management.  More...


The Business Case for Reliability  by John Schultz - Allied Service Group, Inc. and Robert DiStefano - Management Resources Group, Inc.

“It’s OK to get Excited about Maintenance” is the introduction we use for every presentation we give related to maintenance, reliability, and asset management. The reason for this is the overwhelming business case associated with doing maintenance and reliability right. Asset Management initiatives have been documented to have Returns on Investment (ROI) ranging from 4:1 to 50:1. In fact, many organizations have found that a Total Equipment Asset Management (TEAM) initiative has proven to be the best investment that they have ever made in their facility. In this paper we will discuss and explore the “Business Case for Reliability” from several different angles: More...


In an effort to become more competitive, companies have found that maintenance represents from 15 to 40% of the total product cost and dollars saved in maintenance are a cost avoidance.  In larger companies, reducing maintenance expenditures by $1 million contributes as much to profits as increasing sales by $3 million.  Improving maintenance and decreasing unnecessary maintenance expenditures by $1 million is considerably easier and more likely to occur than obtaining $3 million in new sales.

In this article, guidelines are presented for calculating possible savings that may be achieved by investing in improved maintenance policies and practices, including a computerized maintenance management system.

Read the full story


Benchmarking Best Practices In Maintenance Management  

Benchmarking, correctly done, can cure weaknesses in a company's operations. Incorrectly done, it can undermine an organization's position in the marketplace. By Terry Wireman, Senior Industry Analyst, GenesisSolutions

A buzzword that has been getting a lot of attention recently is benchmarking. What is benchmarking? Is it a tool or just another program of the month? In reality, benchmarking is what you choose to make it. It can be a competitive tool--a cure--or a program that will damage your company's competitive position--a curse.

Read the full story



Click here to buy a copy

Courtesy of Industrial Press, publishers of this and many other fine books on maintenance management and related fields.  

 

MAINTENANCE AUDITS
By:
Simon Brissenden, Christer ldhammar, Alan Wilson (Excerpted from Asset Maintenance Management by Dr. Alan Wilson)

It is well known that the asset maintenance manager who is allowed to get on and implement his maintenance strategy and develop his operation without let or hindrance is an endangered species - external influences can cause even the best laid plans to go astray! Occasionally it is essential for the maintenance manager to take a step back and look at the overall progress being made; in short to carry out a maintenance audit. An audit is a more questioning activity than monitoring performance indicators. It can include a review of one or more of the following four areas:

  • Equipment condition and effectiveness.
  • The maintenance processes, and the procedures and systems in place.
  • The ISO quality system, if appropriate.
  • An improvement project in isolation from all other activities.

Progress on any combination of these may be judged against a range of landmarks covering the key maintenance issues and the quality of their delivery.

More...Click here read MAINTENANCE AUDITS (76k pdf)



published by:
CLARION
3401 Louisiana 
Houston, TX 77002 USA

Physical Asset Management Handbook, 
 
by John S. Mitchell

Physical Asset Management is a "better way" of managing corporate equipment assets. It blends the best processes, practice and technology to assure highest effectiveness in your specific business, operating, organizational and material conditions. More...Click here to read a full chapter excerpt (145k .pdf)


Risk Assessment for Maintenance
by
Ricky Smith, CMRP
 

Is any level of risk acceptable in the workplace? Can all risk be eliminated? What level of risk is acceptable? All very interesting questions – how would you answer them?  The US Army requires a risk assessment to be performed before any mission. The objective of the risk assessment is to identify risk and put counter measures in place to reduce or eliminate known risk to an acceptable level.

How should a maintenance organization approach reducing risk while optimizing the maintenance function?

More...Click here to read Risk Assessment for Maintenance (66k pdf)


Key Performance Indicators -Leading or Lagging and When to Use Them by Ricky Smith

Initiating major change, such as moving from a reactive maintenance operation to one which is proactive and employs Best Maintenance Practices to achieve Maintenance Excellence, requires start-up support from top management. In order to continue the journey towards Maintenance Excellence, the continued support from management will need justification. Upper management will not be satisfied with statements like “just wait until next year when you see all the benefits of this effort.” They will want something a little more tangible if you are to gain further commitment from them. You will need to provide tangible evidence in the form of objective performance facts.

That’s where metrics comes in. Metrics is just a term meaning “to measure” (either a process or a result). Combining several metrics yields indicators, which serve to highlight some condition or highlight a question that we need an answer to. Key Performance Indicators (KPI) combine several metrics and indicators to yield objective performance facts.

More...Click here to read Key Performance Indicators -Leading or Lagging and When to Use Them (63k pdf)


Measuring Overall Craft Effectiveness (OCE)
by Ralph W. “Pete” Peters, The Maintenance Excellence Institute

What is Overall Craft Effectiveness or OCE? It is very much like the concept behind the OEE Factor for the calculation of Overall Equipment Effectiveness. But OCE applies specifically to the productivity of craft labor resources.

The future will see third party maintenance continue to replace in-house maintenance operations that have priced themselves out of the marketplace due to low craft labor productivity, poor service and technical skills, lack of internal leadership and of course declining physical asset reliability.

More...Click here to read Measuring Overall Craft Effectiveness (OCE) (545k pdf)

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