Root Cause Analysis (RCA) - Listen For Laughter
April 22, 2009
When brainstorming for solutions during the RCA process - listen for laughter, and then work on it. Sometimes the solutions that raise a laugh can be ones that if worked on, are successful in preventing the problem from reoccurring.
Many of the world’s greatest discoveries came from simple beginnings:
• Gravity
• White out
• Yellow Sticky notes!
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Comments (1)
Some of the finest AHA! moments have been the result of me or someone else in an RCA meeting making a smart-aleck conjecture.
1) Posted 10:43 am, 01 May 2009 by Aaron Rose