In the late 1990s, handing your entire IT infrastructure to an outside vendor sounded reckless. Why would a Fortune 500 company give away its technology backbone? The answer was simple. Technology wasn't their core business. IBM Global Services, EDS, and Accenture proved enterprises could shed the operational burden of IT and get better service from specialists who did nothing else. By the early 2000s the argument was over. TCS, Infosys, and Wipro scaled fast after Y2K, proving even mission-critical work could sit outside if governance and metrics held up.
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